Brief Description of Work:
Under general supervision of the Director Customer Experience, performs activities related to the JTA Travel Training Program, serving as the Travel Trainer assisting customers with coordination of transportation on JTA multimodal services including regional partner agencies, and with a focus on clients eligible for services based on the Americans with Disabilities Act (ADA).
Essential Function(s):
Minimum Qualifications:
A High School Diploma or the equivalent and a minimum of one to two years office/clerical, customer service experience in a service related industry. Jacksonville Transportation Authority
ESPA certified in Travel Training (or ability to become certified within 6 months of starting date)
Preferred Qualifications:
A post high school degree is preferred with prior transportation experience.
Knowledge, Skills and Abilities:
Work Environment/Physical Demands:
The Travel Training Coordinator works within an office environment and within the JTA system. This role may be required to work nights, weekends, and/or holidays depending on the circumstance(s).
Physical demands may include:
Sitting and/or standing for prolonged periods.
Performing repetitive motion.
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